Customers Again Ranked BTI "World-Class" in Net Promoter Score Evaluation
December 8, 2014 (Newswire.com) - BTI Communications Group, Ltd., a complete end-to-end networking, unified communications, security and managed service provider, has been recognized by ShoreTel for an outstanding achievement in customer loyalty for 2014.
BTI's Net Promoter Score (NPS) was ranked what is considered surpassing a "World-Class" level of customer loyalty. During the 2014 ShoreTel partner year, customers provided feedback that elevated BTI to "World-Class" status. BTI's customer loyalty reflects the outstanding customer satisfaction they have shown.
"We're pleased to acknowledge BTI and their achievement in customer satisfaction," said David Petts, senior vice president of worldwide sales at ShoreTel. BTI exemplifies the best in delivering our innovative products and leading business solutions to ShoreTel customers."
"On behalf of the company, I would like to say thank you to every one of BTI's clients. Without your support and feedback over the past 28 years, we would not have received this award. Our purpose is to help customers more efficiently and effectively communicate and collaborate so they can grow efficiently. It is very validating to hear that our clients feel so strongly that we are achieving our purpose," said Eric Brackett, President of BTI.
ShoreTel measures customer experience using the globally recognized Net Promoter Score (NPS®) to drive improvements in customer loyalty, ensure profitable growth and recognize their stellar partners. BTI's score surpasses what is considered a world-class level of customer care in the industry. BTI's consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to their ShoreTel customers.
BTI Communications Group provides the simplest managed network, communications, and security systems in the industry. We design converged networks that provide cost savings and enhanced productivity to corporate clients. Since its founding in 1985, BTI has grown into a premier national value added reseller of best of breed technology and network services for businesses. BTI can be and often is the single point of contact for its clients' advanced solutions.
BTI Communications Group's partners include Cisco, Dell, Microsoft, VMware, IO Data Centers, ShoreTel, Mitel, Zultys, Salient, exaquVision, Milestone, Tyco, AT&T, Verizon, Level3, Centurylink, XO, Time Warner Business Class, Charter Business, Comcast, and regional players across the country. BTI's GlobalView Managed Service Program delivered by over 400 engineers, provides 24 hour monitoring and management of its networking, communication, and security solutions. BTI offers business continuity, managed service, and collocation services to our clients in the nation's top rated data centers. For more information, please email BTI on line at www.btigroup.com or call us at 800-Help-BTI.
ShoreTel®, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions. Its award-winning on-premises IP-PBX solution and cloud-based hosted phone system eliminate complexity and improve productivity. Recognized for its industry-leading customer experience and support, ShoreTel's innovative business phones, application integration, collaboration tools, mobility, and contact center applications enable users to communicate and collaborate no matter the time, place or device, with minimal demand on IT resources. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. For more information, visit www.shoretel.com.
All product and company names herein are trademarks of their respective owners.
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